You’ve heard of Managed Services Providers (MSPs). Like gyms, they can be found on every corner, and we can all name a few people who pay for gym memberships but never go. Our latest book, My Best Practice: Programs vs. Services, explains how the promise of a service doesn’t guarantee results or protection and can even create more stress for your organization. However, an IT program offered by a Professional Technology Organization (PTO) is like a personal trainer, differing from a service because it includes an actionable plan with clear objectives that can be measured. Accountability is essential when it comes to fitness and IT programs – and there’s no guarantee of accountability with a service.
